By confirming a course booking with SafetyNow you agree to abide by these Booking Conditions.
Provisional Bookings can be made by phone or email but will expire within 15 working days unless a booking confirmation has been received.
For a delegate to confirm his or her place on a course, a SafetyNow Group booking form should be completed (or any other form of acceptable written confirmation) and sent to SafetyNow (by post or e-mail). If you have multiple delegates please complete a separate booking form for each one. Joining instructions will be sent to confirmed delegates approximately 4 weeks before the start of the course.
Payment of Fees
A deposit payment of £200.00 or a formal purchase order (if a company) must be sent to SafetyNow along with the completed SafetyNow booking form.
Please note that to guarantee your course place full payment must be made two weeks before the course is due to start.
Debit Card payments are free. International Bank Transfer payments incur a £10.00 fee.
SafetyNow training courses have a smart casual dress code for delegates.
Delegates are expected to behave professionally at all times during the course. SafetyNow may remove a delegate from a course (without refund of fees) if the delegate is behaving unreasonably, or in a disrespectful way towards the other delegates or towards any member of staff.
SafetyNow Group reserves the right to postpone, cancel or alter the dates of provision of a course and/or the venue of the course.
In the event of cancellation by the delegate the following fees will be payable:
Notice given prior to course commencement:
- More than 28 calendar days - No charge [Deposit is non-refundable]
- 14 to 28 calendar days - 50% of course fee charged
- Less than 14 calendar days - 100% of course fee charged
Telephone cancellations can be accepted but must be confirmed immediately in writing [by post or e-mail]. Please note that a deposit paid to confirm a booking is always non-refundable.
Substitutions and Transfers
Delegate substitutions may be made prior to the start of the course without penalty, providing SafetyNow is informed in writing. A fee may be payable in this circumstance to cover any examination fees incurred by SafetyNow. It is the clients’ responsibility, having referred to the relevant course information, to ensure the course is suitable for the delegates.
There is no charge for transferring your booking to the same course on an alternative date and/or venue provided you notify the SafetyNow in writing 14 working days before the start of the course and there is availability. A transfer fee of 20% of the course fee (plus VAT) will be payable if notice is received less than14 working days of the start date of the original course. No refund will be made in the event of a transfer. No more than one transfer per delegate booking will be allowed.
Transfer requests received once a course has commenced are not acceptable and will be considered to be a cancellation and will be subject the terms and conditions above regarding cancellations